They worked with me to schedule service call and responded on time. Technician was friendly and repair cost was very reasonable.
We had multiple companies give us an estimate and decided on Snellville. Love this company. They were on time. They were pleasant and interactive with us. They had to come back out when part of the system failed. They took out the entire system and reinstalled another one that was an upgrade to what we had originally purchased and did not increase our price. They were so apologetic for the failure even the owner of the company came out to make sure we were happy.
Their technicians and office personnel are great all around and professional.
It's a crowded and competitive market out there for HVAC companies. They're competing for market share, but also for the best talent. Many of these advertise heavily on Atlanta TV, print, and radio.
But there's one you may not have heard of on those outlets, because they're a small family-owned business that grows organically through word of mouth.
That would be Snellville Heating, Air, and Plumbing.
We have tried a few of the other houses in town. What was said on the commercials did not show up at our door. We saw a Snellville Air van in traffic - clean, well maintained, and with tools nicely stowed. That's one of the things I look for in a service provider. We grabbed their number and gave them a call.
From the time we contacted Ginger at SnellAir, as their website is named, we were already treated like a valued customer. We joined the Comfort Club, which gives you two maintenance visits and preferred response and pricing.
Shortly thereafter, being that it was a very hot summer, I noticed some degraded performance.
We had actually been called already by the professional and responsive Andrew from the SnellAir office to arrange a maintenance visit shortly thereafter.
Corderius was assigned to our job, and let me just say that regardless of the ideas many people have about young people these days, I've found many of them to be hard working, industrious, and just plain SMART. "Q," as he is known, is all of these. He was a complete and consummate professional at every step. His attentiveness, technical skill, willingness to answer questions, and just plain friendly and decent humanity were a breath of fresh air in a market full of demanding customers and high expectations.
At his young age, he has mastered his craft, but more than that - his work ethic - and the joy he takes in his labor and for the people he helps - just WOW. You don't find one like him every day. A family man out there perfecting his craft.
But SnellAir is a family-owned business, this is what they look for. A certain type of person. Ability? Sure! But also HEART - a helping hand and reassurance. The peace of mind that knows you're going to get things done right.
Q not only gave my mother comfort in her home - they gave her PEACE OF MIND. How can one put a price on that? Thanks again, Q.
And many thanks to the entire team at SnellAir - I would recommend ANYONE to call the office and get on a Comfort Club maintenance plan today!
Get it done right at a fair price and with the family at SnellAir; you will not be disappointed!
Courteous and kind people
They replaced an upstairs toilet for me about 1 week ago. They arrived very quickly after I placed my initial call. Lance Miller, (Plumbing Technician) arrived and did a terrific job. He was very professional, friendly and cleaned up after job was done, as if our house was his. I highly recommend Snellville Plumbing and a special thanks goes out to Lance Miller. I also use their Heating and A/C, which I am very satisfied with. Good job to all the guys! Thanks again Lance!! Tom & Patsy Gaffney
Best company ever!!!
Would definitely recommend.
Very professional, honest, reliable, go out and beyond to make sure you are getting what you need! They have best customer service, good communication, and also keep you up to date on every thing that is going on!
My air went out just after 5pm Friday afternoon. I called and spoke to the after hours answering service. Within 15 minutes of hanging up with them a very nice, polite, professional young man, Corderius, called me back and explained he was booked full until Saturday morning. He promised to call me back that next morning, which he did at 8am. He showed up not long after that and bless his heart he worked in the rain to repair my AC. He was able to successfully repair without too much trouble.
Please give Corderius recognition and a raise for not only being a gifted technician but also for his integrity, work ethic, professionalism, and kindness.
